Privacy Policy
Effective Date: 1 December 2025
Orange Tree House (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us.
1. Information We Collect
We may collect personal information including:
- Name, email address and telephone number.
- Wedding or event details (such as date and guest numbers).
- Company details for corporate enquiries.
- Any additional information you choose to provide when contacting us, submitting enquiry forms or booking an event.
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide information about our venue and services.
- Manage and fulfil wedding, event and corporate bookings.
- Communicate with you about your event.
- Send marketing communications or special offers where you have opted in.
- Improve our website and services.
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Legitimate interest - to respond to enquiries and provide requested information.
- Contract - where processing is necessary to fulfil a booking.
- Consent - for marketing communications, which you may withdraw at any time.
4. Sharing Your Information
We do not sell your personal data. We may share information with trusted third-party service providers only where necessary to deliver our services, such as:
- Catering and event service providers.
- Website hosting, enquiry management or email communication systems.
All third parties are required to keep your information secure and use it only for agreed purposes.
5. Data Retention
We retain personal information only for as long as necessary to:
- Respond to enquiries.
- Fulfil bookings.
- Meet legal, accounting or regulatory requirements.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data.
- Object to or restrict certain types of processing.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at:
Email: info@orangetreehouse.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Cookies
Our website uses cookies to improve functionality and analyse website traffic. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.
8. Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse or unauthorised access.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Orange Tree House
1 Portaferry Road,
Greyabbey,
BT22 2RU
028 4278 8103